A hospital’s finance department consists of staff with various responsibilities. This means that each accounts receivable employee has different experiences and challenges in doing their work. Understanding this allows managers to focus on each individual to address issues in a way tailored to their needs to improve hospital revenue cycle management.
According to Susan Eilman, a senior healthcare consultant at Hayes Management Consulting, one-on-one meetings can be a powerful tool to increase individual productivity, creating a more efficient department. Such meetings enable hospitals to utilize listening as a tool to point out issues that may not be discovered through a larger-scale discussion. The intimacy of one-on-one meetings encourages staff members to express their thoughts and feelings better, making them feel heard.
When holding such meetings, there are steps to take to ensure success and make use of all information gathered in an efficient manner.
Because issues vary, it’s important to take notes and compile them into categories. You can create a category for system, employee and insurance issues. This way, you can review them more easily when trying to come up with solutions for individual members.
Once an action plan is executed to address an issue, update the employee on this to let them know that management is addressing the problem. This also creates a room for the employee to deal with the issue and increase productivity.
Rewards or incentives are good motivators. It encourages employees to help meet goals in terms of revenue generation. After assessing the issues, find a way to reward employees who manage to provide solutions to encourage them to continue being productive.
Monthly or quarterly one-on-one meetings will also help maintain the momentum in this regard. Instead of seeing such meetings as a burdensome activity that eats away at their time, employees will be more excited to attend and participate if there’s a reward for those who do their job right.
Create Action Logs
It’s better to prepare action logs prior to meetings instead of setting a meeting agenda and recording minutes. Action logs allow the organization to keep track of the discussion, prioritize issues, and assign tasks to avoid wasting time during a meeting. They also help employees stay focused on enhancing revenue when discussing their issues.
Executives don’t have all the time in the world to create agendas and meeting minutes. That’s why it’s essential to ensure the time used for one-on-one meetings produce worthwhile results. This way, productivity is improved while mistakes are avoided to protect revenue. Working with a reliable provider of services that help improve revenue cycle management can also make such a strategy work better.
RCM Tip of the Day: One-on-One Meetings Can Enhance Accounts Receivable Staff Productivity, Beckershospitalreview.com
RCM Tip of the Day: Use Action Logs for Revenue Cycle Meetings, Beckershospitalreview.com
Pete is the Vice President of Sales & Client Services at DECO Recovery Management. He covers the Mid Atlantic region and specializes in Medicaid related topics. It is DECO’s Mission to maximize reimbursement to our clients by leveraging innovative technology, processes and compassionate advocates to provide exemplary service.
Categories: Hospital Revenue Cycle Management